Support
Help Center
Find answers to common questions or reach out to our team.
How It Works
Step-by-step guide
Report Issue
Submit a complaint
Contact Us
Email & socials
Trust & Safety
Staying safe on StrangerHelp
Getting Started
How do I create an account?
Go to /register, enter your name, email, password, and city. You'll be logged in immediately.
How do I post a task?
Click '+ Post a Task' from the dashboard or tasks page. Fill in the title, category, budget, location, and description. You can also attach photos.
How do I claim a task?
Browse available tasks at /tasks. Click on any task and press 'Claim This Task'. You'll be connected with the poster via chat.
Payments & Billing
How do payments work?
Currently, payments are made directly between the task poster and claimer (via UPI, bank transfer, PayPal, etc.). Verify payment terms in the chat before starting work.
What is Karma Wallet?
Karma Wallet is our upcoming escrow payment system. It will hold payments securely and release them only after task completion is verified. Coming soon.
What if the poster doesn't pay?
Use the Report page to file a complaint. We store all messages as evidence. Repeat offenders get banned.
Account & Profile
How do I edit my profile?
Go to Dashboard → Profile. You can update your name, photo, city, area, phone, and bio.
How do I change my password?
Go to Dashboard → Settings. Enter your current password and new password.
How do I delete my account?
Go to Dashboard → Settings → Danger Zone. Click 'Delete My Account'. This action is permanent.
Safety & Reporting
How do I report a user?
Go to /report and select 'A user' as the type. Describe the issue and submit. Our team reviews all reports within 48 hours.
Are messages private?
Messages are stored securely and only visible to participants. They may be reviewed by our team only in case of reported disputes.
What happens to banned users?
Banned users cannot log in or access any features. They can appeal via email at support@strangerhelp.com.
Still need help?
Reach out to us directly — we're happy to assist.